Our Company

FAQs

What happens if I can’t collect enough sample?

Contact customer service for assistance. They can provide tips or send a replacement kit if necessary.
  • FAQ Advanced Comprehensive Allergy Test
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  • FAQ Environmental Allergy Test
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  • FAQ General Health Test
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  • FAQ Iron Metabolism & Vitamin Test
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  • FAQ Men’s Health Test
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  • FAQ Urinary Tract Infection
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  • FAQ Women’s Health Test
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Can I eat before collecting the sample?

Yes, you can eat and drink as normal before collecting your sample. There are no dietary restrictions unless otherwise specified in your test kit instructions.
  • FAQ Advanced Comprehensive Allergy Test
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  • FAQ Environmental Allergy Test
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  • FAQ Food Allergy Test
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  • FAQ General Health Test
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  • FAQ Iron Metabolism & Vitamin Test
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  • FAQ Men’s Health Test
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  • FAQ Women’s Health Test
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How secure is my personal and health information?

We prioritize the privacy and security of your personal and health information. All data is encrypted and stored in compliance with HIPAA regulations.
  • FAQ Advanced Comprehensive Allergy Test
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  • FAQ Environmental Allergy Test
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  • FAQ General Health Test
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How accurate is the allergy test?

Our allergy tests are highly accurate and performed in out CLIA-certified lab. However, no diagnostic test can be 100% accurate. Discuss any surprising or unexpected
  • FAQ Advanced Comprehensive Allergy Test
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  • FAQ Environmental Allergy Test
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What if I have questions about my test results?

If you have questions or need clarification about your test results, our certified board physicians are available to help. Please reach out to our support
  • FAQ Advanced Comprehensive Allergy Test
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  • FAQ Environmental Allergy Test
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  • FAQ General Health Test
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Are there any restrictions on purchasing this test?

Due to regulatory restrictions, our tests are not available for purchase in New York. Additionally, ensure that all kit components are stored and handled according
  • FAQ Advanced Comprehensive Allergy Test
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  • FAQ Advanced Respiratory Test
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  • FAQ Environmental Allergy Test
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  • FAQ General Health Test
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  • FAQ Iron Metabolism & Vitamin Test
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Is there a best time of year to take this test?

You can take this test any time of the year. If you’re monitoring specific symptoms or health concerns, consult your healthcare provider for optimal timing.
  • FAQ Advanced Comprehensive Allergy Test
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  • FAQ Environmental Allergy Test
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  • FAQ General Health Test
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What happens if my test kit is damaged or missing components when I receive it?

If your test kit arrives damaged or incomplete, contact customer service immediately to request a replacement. Do not use a kit that is compromised to
  • FAQ Advanced Comprehensive Allergy Test
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  • FAQ Advanced Respiratory Test
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  • FAQ Environmental Allergy Test
    /
  • FAQ General Health Test
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  • FAQ Human Papillomavirus (HPV) Test
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  • FAQ Iron Metabolism & Vitamin Test
    /
  • FAQ Urinary Tract Infection
    /
  • FAQ Women’s Health Test
Read More