Privacy Policy
Website Privacy Notice
We are committed to protecting your privacy. This Notice explains how Personal Lab Testing and its affiliates (“we”, “us” or “our”) collect information from and about you (“you” or “your”) when you visit our websites or any mobile applications, social media networks, interactive features, and other services that link to this Notice (collectively, our “Platforms”), and how we use, maintain, protect, and disclose that information. Our Platforms, like most other platforms, use cookies and other technologies to make our Platforms work as you expect and to collect and share information. Please see our Your Privacy Choices page for more information.
The Platforms are intended solely for users within the United States. Individuals outside of the United States should not use the Platforms. If you are located outside the United States, you acknowledge and agree that if you use our Platforms your information may be transferred to, processed, or maintained outside of your state, province, or country, and subject to laws regarding processing of information that may be less stringent than the laws in your location. By providing your data to or using the Platforms, you acknowledge and consent to the transfer, processing, and maintenance of your data as described in this Notice. Residents of the states of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia have certain rights described in Section 4 of this Notice. Residents of the states of Nevada and Washington have certain rights described in our Consumer Health Data Privacy Notice.
If you are using our Platforms in connection with services covered by the Health Insurance Portability and Accountability Act of 1996 (or “HIPAA”) or state laws governing the privacy of health information, such as California’s Confidentiality of Medical Information Act or Virginia Code § 32.1-127.1:03, please refer to our HIPAA Notice of Privacy Practices, which describes how we use and disclose such health information, our legal duties with respect to such health information, and your rights with respect to your health information and how you may exercise them.
Any defined terms in Personal Lab Testing’s Terms of Use have the same meaning when used in this Notice. By using the Platforms that link to those terms, you consent to the collection and use of personal information in accordance with this Notice and the terms linked by the Platforms.
1. INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
We collect information about you when you use our Platforms, including personal and non-personal information. “Personal information” is any information that may identify, relate to, describe, or be capable of being associated with or reasonably linked, directly or indirectly, with a particular identified or identifiable person or household.
Personal Information we might collect includes data such as the following:
| Type of Information | Sources of Information | Business or Commercial Purposes for Collection | Disclosed for a Business Purpose | Parties to Whom Disclosed for Business Purpose |
|---|---|---|---|---|
| Identifiers such as legal name, postal address, unique personal identifier, online identifier, Internet Protocol address, signature, email address, phone number, account name, or other similar identifiers | Direct contact with users through the Platforms, phone, email, web form, and social media | As described below, e.g., to provide you with products and services and for internal purposes | Yes | Service providers, marketing and promotional partners, affiliates, and other entities that provide a service directly to you |
| Financial information such as credit card number or debit card number and address or other information related to a billing or payment transaction | Direct contact with users through the Platforms, phone, email, and social media; from subsidiaries and affiliates and third parties | As described below, e.g., to provide you with products, schedule an appointment, or complete transactions, and for internal purposes | Yes | Service providers and affiliates |
| Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies | Platforms, cookies, and other tracking technologies, third parties, and affiliates such as service providers | As described below, e.g., for internal and marketing purposes | Yes | Service providers, analytics, marketing, and promotional partners |
| Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, form submissions, email unsubscribes and subscribes, email engagement, or advertisement | Platforms (websites, mobile applications, interactive features, social media networks, and other services) that link to this Notice | As described below regarding cookies, e.g., for internal purposes and for marketing purposes, as described in our Sharing Settings | Yes | Service providers, analytics, marketing, and promotional partners |
| Geolocation data | Platforms; e.g., to provide nearby pharmacy or service locations | As described below regarding cookies, e.g., for internal, marketing, and other operational and business purposes | Yes | Service providers, marketing and promotional partners, third parties for operational purposes |
| Inferences drawn from any personal information collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes | Direct contact with users through the Platforms, phone, email, and social media; cookies and other tracking technologies, third parties, and affiliates such as service providers | As described below, in order to facilitate more targeted marketing, as well as for internal reporting and analytics purposes | Yes | Service providers, marketing and promotional partners, third parties for operational purposes |
| Professional or employment-related information | Direct contact with users through the Platforms, phone, email, and social media and from service providers assisting in filling open positions | To process applications for potential employment and for internal employment and benefit purposes | Yes | Service providers; where permitted or with consent, with third parties such as future employers or pursuant to legal request |
| Employee information, including employee identification number, identifiers and address details, contact information, employment details, job location, financial or payroll-related information, other potentially sensitive personal information including National or State Identification Numbers for various employment-related purposes or background checks, and dependent information for the administration of certain employee benefits or programs | Direct contact through the Platforms, phone, email, and social media with employees and any third-party employee recruitment sources | To conduct background checks and for other purposes in the ordinary course of employment (e.g., to facilitate onboarding processes, manage compensation, provide benefits, review performance, etc.) | Yes | Service providers, third parties for operational purposes |
| Sensitive personal information, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, sexual orientation, sex life, precise geolocation, information concerning your health, and genetic information | Direct contact through the Platforms, phone, email, and social media with users and employees | Internal reporting and analytics purposes, for other purposes in the ordinary course of employment, and to facilitate more targeted marketing | Yes | Service providers, analytics, marketing, and promotional partners, and third parties for operational purposes |
We do not consider personal information to include information that can no longer be used to identify a specific natural person, whether in combination with other information or otherwise such as, for example, de-identified or aggregated consumer information.
Children’s Privacy
Our Platforms do not knowingly collect personal information from users who are under 18 years of age. We are relying on your representations in Personal Lab Testing’s Terms of Use that you are 18 years of age or older. You should not use the Platforms if you are not 18 years of age or older.
Securing Your Information
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All personal information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL or other encryption technology, or will use our third-party payment processors, who will use appropriate security procedures. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platforms, you are responsible for keeping this password confidential. You should not share your password with anyone. We urge you to be careful about giving out information in public areas of the Platforms like message boards. The information you share in public areas may be viewed by any user of the Platforms. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Platforms. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platforms.
How Long We Retain Your Information
We retain your personal information only for as long as is necessary for our legitimate business purposes. We will retain and use your personal information to the extent necessary to comply with our legal, accounting, or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Additionally, we may continue to store your personal information contained in our backups that are not accessible during the normal course of business. This applies to all categories of personal information in use by us.
2. HOW WE USE YOUR INFORMATION THAT WE COLLECT FOR BUSINESS OR COMMERCIAL PURPOSES
We will only use your personal information as described in this Notice or, if not described in this notice, with your consent prior to such processing taking place. The purposes for which we may use your personal information include:
- Providing any services or products that you request or purchase.
- Contacting you regarding the administration of any features or functions of the Platforms or services you have registered to use.
- Providing you with notices about your account, including expiration and renewal notices.
- Carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us, including for billing and collection.
- Notifying you about changes to our Platforms, our policies, terms, or any services or products we offer or provide through it.
- Sending you marketing and promotional emails.
- Responding to your questions or other requests.
- Allowing you to participate in the interactive features of the Platform or services.
- Tailoring your experience on the Platforms or otherwise customizing what you see when you visit and use the Platforms.
- Saving your user account, registration and profile data or other personal information (so you do not have to re-enter it each time you visit or use the Sites).
- Tracking your return visits to and use of the Platforms.
- For research purposes, for marketing/promotional purposes, and to provide anonymous reporting for internal and external clients and business partners.
- Accumulating and reporting de-identified or aggregate, statistical information in connection with the Platform and user activity.
- Determining which features and services users like best to help us operate the Platforms, enhance and improve our Platforms, services, or products, and to display advertising and marketing information.
- Keeping you secure and safe while using our Sites, which requires us to process your personal information to combat spam, malware, malicious activities, or security risks.
- Improving and enforcing our security measures.
- Maintaining legal and regulatory compliance.
- Enforcing compliance with our terms and conditions and policies.
- Protecting you, others, and our business, including, without limitation, using information for fraud prevention.
- For any other purpose disclosed to you prior to you providing us your personal information or which are reasonably necessary to provide the Services or other related products and/or services requested.
We may also use your information to contact you about our own and third parties’ services and products that may be of interest to you. If you do not want us to contact you about third-party services and products, please email us at info@personallabtesting.com to opt out.
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. If you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
3. SELLING, SHARING AND DISCLOSURE OF PERSONAL INFORMATION
We may share or disclose your personal information in the following circumstances, for the purpose discussed below:
Laboratory Testing, Clinician and Telehealth Services, and Pharmacies
If you utilize laboratory testing services or clinician oversight or telehealth services, your personal information will be transmitted to the applicable laboratory or healthcare provider, and if they order a medication, to the requested pharmacy. For information about how such health information is used or disclosed, please see our HIPAA Notice of Privacy Practices and the notices, agreements, consents, or acknowledgments you execute and receive in the course of utilizing those services.
Within Our Corporate Organization
We may share your personal information with our subsidiaries and affiliates in order to provide you with our services and take actions based on your requests.
Corporate Transactions
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Platforms and/or services is among the assets transferred, and you agree to and do hereby consent to our assignment or transfer of rights to your personal information.
As Required by Law
Under certain circumstances, your personal information may be subject to processing pursuant to laws, regulations, judicial or other government subpoenas, warrants, or orders. We may be required to disclose personal information in coordination with regulatory authorities in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, or for public health purposes. We will preserve and disclose any and all information to law enforcement agencies or others if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal or regulatory process (such as a judicial proceeding, court order, or government inquiry) or obligations that we may owe pursuant to ethical and other professional rules, laws, and regulations; (b) enforce our Terms of Service and other policies; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Personal Lab Testing, its employees, its users, its clients, and the public.
Service Providers
We may share personal information with companies and individuals (“Service Providers”) who facilitate the operation of our Platforms and services, provide services on our behalf, perform service-related functions, or assist us in analyzing how our Platforms and services are used. The personal information obtained by Service Providers from their relationship with us is only to be used for performing the services specified in our agreement with them, or as reasonably necessary to perform one or more of the following:
- Comply with applicable law, regulation, or legal process;
- Detect, prevent, or mitigate fraud or security vulnerabilities;
- Debug to identify and repair errors impairing existing intended functionalities; and/or
- Conduct internal research for technological development and demonstration of our products or services, if such use is reasonably necessary and proportionate to achieve the purpose for which the data was shared.
Sharing of Website Tracking Data
Our websites, like almost all other websites, use cookies and other technologies to make the website work as you expect and to collect and share information. Please see our Your Privacy Choices page for more information.
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